1. What can I do to register an account?

You can find “My Account” on the page, and then click “My Account>Create an Account>Register”, enter your email address, and then you will receive an email containing your account password, and then click “Login”, enter the correct email address and password, and you can enter your account. In your account, you can reset your password.

2. How do I stop receiving newsletters or other marketing emails from this website?

There is an unsubscribe link at the bottom of every Cavny Jewelry newsletter. To stop receiving emails, click the link, and confirm the “unsubscribe”. It can take up to a week for your request to be processed, so you may still receive marketing emails or surveys during the week after you send your request.

3. When will I receive my order?

Delivery Time= Processing Time + Shipping Time. Shipping time differs from country to country. You can view our Shipping Policy page.

4. If I want to change order information(like size, shipping address), what should I do?

Please note that we can only change/modify your order before shipment. Therefore, please be more careful to place the order. If there are changes, please feel free to contact us at service@cavny.com.

5. What should I do if I didn’t receive an order confirmation email?

If you have not received a confirmation email about your order, you may have written your email incorrectly when you purchased or the email might be in your spam folder. Please feel free to contact us at service@cavny.com if you need help.

6. Can I cancel my order?

If your order has not been shipped out, you can submit a ticket or chat with us to cancel it. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

7. How can I track my order?

Once your order is placed, you will receive an order confirmation email. You can also log in to our website and track your order under “My account> Orders” Once your order is shipped, you will receive an email with tracking number. Or you can track order with the tracking number on this link: Track My Order

8. Why it shows that my tracking number is invalid?

If you received a tracking number, it means that your package has been shipped out. Your package is shipped out from our warehouse first, then package will arrive in the shipping company’s processing center by plane. And then each shipping company will pick up packages from airport. Once they have scanned those packages, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end. Please allow some time for the courier to update the latest tracking info after reaching next station.

9. Why my package shows delivered but I have not received my package?

Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package either, please do not hesitate to contact us at service@cavny.com.

10. If I don’t satisfied with your products, can I return it?

Of course. We offer a 30-day return policy if you are not satisfied with your order. Your may check the details of our Returns & Exchanges.

11. How to return an order?

Please e-mail us at service@cavny.com and let us know your order number. we will determine eligibility for refunds and exchanges and then refund you.

12. If I receive a wrong/damaged/defective item, what should I do?

Submit a ticket with picture(s) of the wrong/damaged/defective item as well as your order NO. so that we can solve your problem as soon as possible.

13. How soon will I receive my refund for the return?

Returns will be processed within 5 days upon receipt of your package. The refund will be issued either in the original payment method or via store credit as you requested. Once your refund has been issued, you will receive a confirmation email.

14. Will this jewelry turn my skin green?

No, our jewelry won’t turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.

15. How can I choose the right size?

Please check the details of our Size Guide.

16. Will I receive the item exactly like the pictures shown on your website?

When you choose a jewelry on this website, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.

17. How can I do wholesale with your company?

If you need to make wholesale order with us, please send email to service@cavny.com and our agents will describe the details.

18. How to use the coupon code?

If you have a coupon code, please make sure to type it in and apply it on the Checkout Page. You must apply the promotion before checking out.

19. Can I use more than one coupon code?

One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.

20. Is it safe to use my credit card on your website?

Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.

21. How to pay by credit card on your website?

You can pay with a debit or credit card on the cart page and the checkout page. When you open the cart page or the checkout page, there will be a button to pay with a debit or credit card on the page, and you can complete the payment according to the page prompts.

22. Why was my payment declined?

Please refer to the following information: Firstly, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name) Secondly, make sure you enter the security code correctly – that’s the three digit numbers on the back of your card. Lastly, your card issuer may have declined your payment – please contact card issuing bank. If the above information still does not work, you may try to pay it with another payment method – or using PayPal which is more convenient and safe! Any questions, please feel free to contact us at service@cavny.com.